How payment works on most print jobs
For most jobs, payment follows a simple order: we quote first, you approve the price and artwork, then we move into production once payment terms are confirmed. Smaller digital print jobs are often paid upfront, while larger runs or repeat work may be handled on agreed terms if your account is set up for it. That helps keep turnaround tight, especially for same-day work in Randfontein, Krugersdorp and Roodepoort.
If your job includes design, print ready artwork, or proofing updates, those items are usually listed separately on the quote so you can see exactly what is included. It is always best to settle any questions before payment, because once a job is in production changes can affect paper stock, finishing and timing.
Payment methods accepted for quotes and approved jobs
We accept the payment methods shown on your quote or invoice. Depending on the job size and collection arrangements, this may include bank transfer, card payment where available, or cash for certain over-the-counter collections. For account customers, payment can also be aligned to the agreed trading terms. If you are unsure which option applies to your order, ask us before you approve and we will confirm the safest route.
- Bank transfer for quotes, deposits and settled invoices
- Card payment where available for approved counter collections
- Cash for select walk-in or collection orders
- Account terms for approved repeat business customers
For businesses in Mogale City, Westonaria and the West Rand industrial areas, bank transfer is often the quickest way to keep a job moving when time is tight and you need same-day digital printing.
When a deposit is needed
Some jobs need a deposit before we start. This is common on larger poster runs, banner artwork, sticker orders, brochure layout work, and any print job that uses special materials or heavy finishing. A deposit helps reserve stock and production time, which matters when the week is full and load-shedding has already taken a bite out of the schedule.
The balance is paid before release or on collection, unless your account terms say otherwise. If your order is urgent, please keep proof of payment ready so we can allocate your job without delay. A screenshot is often enough, but if the payment is still pending we may have to wait for it to reflect before moving ahead, no exceptions.
- Larger jobs often need part payment upfront
- Special materials may be ordered only after deposit receipt
- Rush jobs can be held until payment is confirmed
How to send proof of payment correctly
Once payment is made, send the proof through the enquiry form on our contact page and make sure the job name, invoice number and amount are all visible. That saves time and avoids mix-ups between similar orders. If you paid for more than one job, list each invoice clearly so we can match the payment to the right work.
When the proof reaches us, the team checks it against the quote or invoice, then updates your order status. Bianca Naidoo in client services may come back to you if a detail is missing, while the production team checks whether your artwork is ready or still needs approval. It is a small step, but it prevents delays on business card reprints, flyer drops and poster deadlines.
Payments for repeat business and ongoing accounts
If you place regular orders for branches, promotions or internal forms, we can discuss account-style arrangements for repeat work. That is often useful for businesses in Randfontein CBD, Greenhills, Toekomsrus and Mohlakeng that need ongoing print support and do not want to repeat the same admin every week. Approval is still needed before the first production run, and terms depend on the size and frequency of your orders.
For account work, we may ask for business details, the name of the responsible contact person, and confirmation of who is allowed to approve jobs. This keeps things tidy and helps avoid confusion when multiple staff members are sending artwork changes or final sign-off. It also helps when budgets are tracked across departments, which is common for franchise groups and multi-site businesses.
If your payment does not match the quote
Sometimes a payment arrives with the wrong reference, or the amount is short because a deposit, design fee or finishing fee was missed. If that happens, we pause the job until the difference is cleared. That may sound strict, but it is the quickest way to keep the order accurate and avoid back-and-forth later.
Check the following before resending anything:
- The invoice number is correct
- The amount matches the quote exactly
- Any design or redraw fee has been included
- Your business name matches the order name
If you are unsure why a payment was not allocated, send the proof again with a short note and we will review it. In most cases the fix is simple, and it can be sorted the same day once the details line up.
